Privacy Policy

1. Introduction

FD Stamps ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fdstamps.com and make purchases from our online store.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Information You Provide to Us

We collect information you provide directly to us, such as when you:

• Create an account or make a purchase
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, postal address, phone number)
• Billing and shipping addresses
• Payment information (credit card numbers are processed securely and not stored on our servers)
• Purchase history and preferences
• Communication preferences

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Time zone setting
• Operating system
• Pages you view and links you click
• Time spent on pages

3. How We Use Your Information

We use the information we collect to:

• Process your orders: Including payment processing, shipping, and order confirmations
• Provide customer service: Respond to your inquiries and fulfill your requests
• Send administrative information: Such as order updates, security alerts, and policy changes
• Send marketing communications: Only if you've opted in to receive them
• Improve our website: Understand how visitors use our site to enhance user experience
• Prevent fraud: Protect against fraudulent transactions and maintain security
• Comply with legal obligations: Meet any applicable law, regulation, or legal process

4. How We Share Your Information

We may share your information only in the following situations:

Service Providers

We work with trusted third-party service providers who assist us in operating our website and conducting our business, such as:

• Payment processors (e.g., PayPal, Stripe) for secure payment handling
• Shipping companies (e.g., Canada Post, UPS) for order delivery
• Email service providers for newsletter distribution
• Website hosting and maintenance services

These providers have access only to the information necessary to perform their functions and are obligated to protect your information.

Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for all data transmission
• Secure storage of personal information
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• PCI DSS compliance for payment processing

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we work diligently to protect your information.

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correct: Request correction of any inaccurate information
• Delete: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Provide a personalized shopping experience
• Analyze site traffic and trends

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will promptly delete it.

9. International Data Transfers

FD Stamps is based in Canada. If you are accessing our website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada where our servers are located and our central database is operated.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Newsletter and Marketing Communications

If you subscribe to our newsletter, we will use your email address to send you promotional materials about our products and services. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at the information provided below
• Managing your preferences in your account settings

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us